Experience

NATIONAL CENTER FOR TRANSGENDER EQUALITY | WASHINGTON, D.C. | APRIL 2018 - PRESENT 

DIGITAL CAMPAIGNS MANAGER | DEC 2018 - PRESENT

  • Primary responsibility is to work with internal stakeholders to develop and execute comprehensive, forward-looking digital campaigns and create new strategies that cross traditional boundaries between press, social media, web, and email.

  • Developed a template and framework for successful digital campaign management, increasing collaboration between disparate internal stakeholders and ensuring effective, clear communication.

  • Successfully drafted and executed digital campaign plans for CY2018-2019 state legislative monitoring, 2018 End-Of-Year Giving, and the organization’s annual “Trans Equality Now” Awards ceremony.

RAPID RESPONSE COMMUNICATIONS MANAGER | APR 2018 - DEC 2018

  • Served as key member of communications team for major national nonprofit, with responsibility for driving response to breaking news items, maintaining the organization’s digital and social media presence, and collaborating with other departments to produce high-quality, web- and social-first communications campaigns.

  • In collaboration with Operations and Executive departments, developed the organization’s first overarching social & digital media operations and advertising plan, with specific and objective deliverables & ROI goals.

  • Worked with Outreach & Education department to develop “TRANSform the Vote,” a Get Out the Vote campaign for the 2018 election cycle. This project included a dynamic web presence, engaging social media content, collaboration with volunteer “influencers,” and paid marketing & advertising.

  • Worked to popularize several high-impact hashtags, including promoting the “#WontBeErased” campaign and hashtag, promoting community involvement and engagement as well as leveraging its popularity as part of major and individual donor projects. 

OFFICE OF MAYOR JORGE O. ELORZA | PROVIDENCE, R.I. | APRIL 2017 - APRIL 2018

EXECUTIVE DIRECTOR, PROVIDENCE HUMAN RELATIONS COMMISSION

  • As Executive Director of City’s civil rights commission, organized and arranged necessary staff support for monthly Commission meetings and scheduled events, worked with Chair and Vice-Chair to set agendas, draft any necessary documentation (i.e. memoranda and letters), and provided advice & guidance on City policies and procedures as to how they impact social justice and equity. 

  • Significant accomplishments included deepened co-operation with State-level counterparts through drafting & passage of Memoranda of Understanding, drafting & implementation of new City policies creating standardized process for individuals undergoing gender transition, and expansion of the Commission’s mission to act in an outreach and educational capacity. 

JEREMY RIX FOR WARWICK COUNCIL | WARWICK, R.I. | APRIL 2016 - APRIL 2017

DIRECTOR OF COMMUNCATIONS

  • In person and remotely, served on volunteer basis as primary media contact for City Councilor in Rhode Island’s second-largest city, including setting up interviews and planning & coordinating public appearances, and drafting press releases for successful election campaign and for the Councilman after assuming office.

  • Created content for campaign and post-election media, including direct-mail letters and fliers. Created surveys to determine constituent issues and interests. 

  • Served as strategic adviser on policy and constituent relations. 

  • Worked closely with volunteer coordinator to ensure completion of door-to-door canvassing goals, and in partnership with candidate, worked to integrate resident feedback into campaign platform. 

METLIFE, INC | WARWICK, R.I. | JUNE 2015 - AUGUST 2016 

SR. CUSTOMER SERVICE REPRESENTATIVE

  • In large call-center environment, provided customer support for Long Term Care insurance claims as well as new group Voluntary Benefit policy enrollments and eligibility verification services, including accident, critical illness, and pre-paid legal plans. 

  • As a key member of site LGBTQ networking and outreach group, worked with site director to promote open and equal company policies.

ENTERPRISE HOLDINGS, INC | ORLANDO, FL | JUNE 2010 - MARCH 2015 

IN-HOUSE ACCOUNTS MANAGER

  • Primary responsibility included working with partner insurance company to track body shop compliance with repair formula times for damaged vehicles, and resolving situations that set repairs behind expectations, including negotiating with shops, as well as serving as first point of contact for insureds/claimants trying to resolve customer service issues. 

Education

FLAGLER COLLEGE | ST. AUGUSTINE, FL | GRADUATED APRIL 2010

BACHELOR OF ARTS, POLITICAL SCIENCE (CUM LAUDE)

Community & Volunteerism 

TGI NETWORK OF RI | PROVIDENCE, RI | SEPTEMBER 2017-PRESENT 

MEMBER, BOARD OF DIRECTORS

  • Serve as board member for Rhode Island’s only statewide support and advocacy organization for transgender, gender-nonconforming, and intersex people.